FAQs

Livemedy offers convenient, 24/7 online access to healthcare professionals for you, your loved ones and your pets. By connecting to a healthcare professional immediately or setting up an appointment for later, you can receive advice at your convenience.

Livemedy provides access to healthcare professionals for online communication. This allows quick and easy advice when first, second or third opinion from a healthcare professional is sought.

We aim to help you overcome physical barriers such as long queues in hospitals, difficulties in booking appointments and time itself that is lost in between. With Livemedy, you do not need to pause your life to seek advice. Let the advice come to you.

Livemedy can be accessed by mobile or computer and soon via a mobile app. Livemedy appointments are available via video.

On Livemedy, each healthcare professional sets her/his own price per minute. After your appointment ends, you are charged according to the total duration of your video call. Livemedy does not charge you any extra fee.

Yes, you can use Livemedy for your family members and pets. Via opening sub-accounts, you can schedule appointments with healthcare professionals, share your loved ones' complaints and get advice.

To set an appointment, login to your account, select your healthcare professional, connect immediately if she/he is online or pick a later date to schedule an appointment. Before your appointment, you may enter your complaints, share your MRI or X-ray images, laboratory results, photos and any other reports that you believe is necessary.

Livemedy healthcare professionals are medical doctors, dentists, psychologists, dietitians and veterinarians in various speciliaties. You can find more detail about their individual backgrounds on their profile pages.

No, appointments are solely for advice.

Yes. Livemedy is an online healthcare platform. It is there for you wherever and whenever you need.

In case you are more than 3 minutes late for your appointment, your appointment will be canceled and the total amount will be charged from your credit card.

To ensure a satisfactory user experience we are working 24/7. However, if you have any problems or inquiries, please contact us at [email protected].